Contact with Victim Support Malta is primarily made with the Coordinator. The Coordinator. is a professional worker through whom any business with Victim Support Malta, be it administrative or by victims of crime, is carried out. The Coordinator. manages Victim Support Malta's offices at Valletta, and keeps regular contact with all volunteers that are at the service of victims of crime through Victim Support Malta.

Victims of whatever crime who contact Victim Support Malta will immediately come into direct contact with the Coordinator. It is only in exceptional cases, when outside-office-hours contact is made, that cases are taken by the Director. In such cases, victims will be referred to the Coordinator. as soon as possible.

Once the Coordinator. comes in contact with a victim of crime, a quick initial assessment is made, usually over the phone. This is done so that the Coordinator. gauges the severity of the case. The name and contact numbers of the victim are usually taken for further reference.

Generally speaking, following this short conversation, the Coordinator. passes on the case to one of the professionally trained volunteers. These are members of the public who would have been engaged in some four to six weeks of focused training for the purpose of providing information and support to victims of crime.

The volunteer assigned to the case with make contact with the victim of crime as soon as possible, and arrange an initial meeting at the convenience of all concerned. At the meeting, the volunteer will gather enough information from the victim in order to draw up a plan of action. The victim will be asked to sign a consent form in order for the case to proceed.

The preliminary plan of action is then studied by the volunteer and the Coordinator., and a way forward is established. The victim will be informed accordingly. From this point onwards, the volunteer will remain in constant and regular contact with the victim throughout the whole process of the victim's recovery from the effects of the crime undergone.

All endevours of Victim Support Malta will be under the attention of the Director, who monitors workings and results.